![]() Check your online Mweb Account for usage details.If you didn’t receive a notification, you can also check the outages section of the Help Centre for issues in your area.In these cases, we will automatically notify you when the fault is detected and when it is resolved. Our systems are capable of detecting certain outages automatically and linking them to the affected customers.What should you do if you're experiencing connection problems? 1. If you are on a Capped product, you may have run out of your monthly data allocation. This could be caused by lightning or Eskom power failures. Power problems are a common cause of Router instability. If your Router regularly restarts on its own or stops responding it may need to be replaced. Sometimes Routers can run out of resources like memory and stop responding, or they may not come back online correctly after an outage. While this seldomly happens, it may also be a widespread outage due to the central Router or a major link that failed. The cause may vary from a cable break or network equipment failure in your neighbourhood. This is when a network infrastructure experiences some type of failure that impacts its customers. Here are 4 of the most common reasons you can’t connect: 1. Our team has put together a useful guide that will explain how you can resolve common Internet issues. We know that there’s nothing more frustrating than wanting to check your emails or watch the latest episode or season of your favourite series, only for you to experience Internet issues.
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