Which was obviously not comparable, but whatever we were tired and wanted to go to our room so we agreed to the free cabana rental. Then she proceeded to tell us the only thing she could do was to give us a free day of cabana rental at the pool. Which was hard to believe because we waited at the bar for almost an hour like she told us to. She argued with me that the driver showed up 10 minutes later and couldn’t find us. Once she got back to us I expressed my concern for their unprofessionalism by not being at the airport like we were told they would be and how inconvenienced we had been. While she was trying to assist us she took a call and had us wait for about 5 minutes while she finished her call. We finally arrived at the hotel and there was one person there to check us in, Selene. At this point we didn’t have a choice but to take a taxi with a random company at the airport. And still no response to my WhatsApp message. So then we called the hotel and the concierge again, but this time they never answered. After about 5 tries someone finally answered our call and we were told to go wait by the bar and our driver would be there in 15 minutes. Then I sent a message to the WhatsApp number that they provided and no one responded. Then we called the concierge and no one answered. So we called the hotel and no one answered. However, once we got there we could not find the driver. When I received confirmation of my reservation I was told that upon arriving at the airport the driver would be there holding a sign with our names on them. I would rate this a 5 star hotel if you did not include the housekeeping issues but overall would have to give them 4 stars because of housekeeping.įor starters I reserved airport transportation directly with the hotel a month prior to my visit. She would probably do better in an area of the hotel where she did not have much interaction with guests. She could be quite rude and had a poor attitude and would even ignore some guests all together. Fabiano worked during the day in the snack bar/pool area and most of the guests we visited with agreed that she should not be in the service industry. That was really our only complaint about the place. Many times we had to go to the front desk to request bath towels because they were not put in our rooms after cleaning. The housekeeping staff left a bit to be desired in that we never received any wash clothes and a hand towel just once. Our favorite staff members were Javier, Arnold, David, Bryan and Cristian in the upstairs bar and restaurant Sarah and Cesar in the mornings in the upstairs restaurant and Angel who was at the poolside and snack bar during the day. You can tell his restaurant staff like working with him by the commaderie they shared. The head chef Javier Ringa creates every dish to perfection and we really enjoyed meeting him. We LOVED our 8 day stay at this small boutique hotel, the food was the best I have ever had in Mexico! The staff was great, very hard workers and made our trip so enjoyable, they went the extra mile to make this a wonderful experience.
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